Delivering exceptional living experiences doesn’t come easily. It requires exceptional people who are passionate about customer service and, at the end of the day, genuinely love what they do. It also requires a strong company culture that defines how we work and what we believe—the BBC Way.
Built on a singular mission, overarching Code of Conduct, core behaviors and a shared commitment to strategic goals, our culture guides our employees, provides a clear framework for making the right decisions and forms the foundation for our continued growth.
Our mission is clear: we deliver the quality communities people are proud to call home. We create exceptional living experiences by managing our communities with a relentless commitment to customer service. We believe we can only be successful if we always put people first, do the right thing, and deliver on our promises.
PUT PEOPLE FIRST
Regardless of our role, people come first in everything we do, and this priority guides our every action. We believe everyone deserves to be treated with dignity, respect and fairness. We value relationships and care about each other, the residents we serve and the communities in which we work and live.
DO THE RIGHT THING
We believe honesty and integrity are non-negotiable. As individuals and as a company, we hold ourselves accountable, taking responsibility for our actions and decisions. We foster trust through transparency, open communication and feedback.
DELIVER ON OUR PROMISES
We believe in doing what we say we are going to do, even when it is difficult. We go the extra mile for our residents, partners and team members. At BBC, that means working smart, working collaboratively, being responsive and prioritizing communication.
Our six behaviors articulate the specific actions that help us to achieve our goals and drive the business forward. They inspire every employee to excel and fulfil their potential, helping us to create a high-performance culture.
Create pace and momentum to deliver.
Make the right decisions for Balfour Beatty and our customers
Inspire others to perform.
Get the job done well.
Provide clear targets and trust others to deliver.
Listen, understand and adjust.
For Balfour Beatty to remain at the forefront of our industry we need to continuously improve efficiency, lead innovation and always operate safely. These are the drivers of value for our customers across the globe.
Improved efficiency means working smarter, eliminating waste and creating a lean supply chain to deliver the highest value. This allows us to invest in developing our expertise. Having the finest experts allows us to extend our capabilities and drives improvements in everything we do; this means our customers can trust us to deliver on all that we promise, including safety. Safety is never compromised. We Build to Last. Our Goals:
LEAN: Delivering value to our customers by improving operational efficiency and eliminating waste.
EXPERT: Ensuring we have the best capabilities by adopting technology, hiring expert talent and working as a team.
TRUSTED: Being the residential real estate company of choice for both residents and partners by delivering on our promises and providing exceptional service.
SAFE: Ensuring the health and safety of everyone who comes into contact with our business by developing safety leaders and embedding the highest safety standards.
SUSTAINABLE: Acting responsibly to protect and enhance our planet and society.
Our Code of Conduct outlines our expectations of all employees, vendors and suppliers to act ethically, with integrity, and in full compliance with the law. It gives our clients, partners, residents and others the confidence to trust us and do business with us.
We are proud to support the organizations and events that help to improve the communities where we live and work. Balfour Beatty Communities provides every employee with two paid volunteer days annually, allowing them to use their time, energy and expertise giving back in their local communities.
Balfour Beatty Communities Foundation is a non-profit organization committed to supporting our residents’ higher education goals through academic scholarships, as well as funding projects that improve the quality of life for military families.