Balfour Beatty Communities today announced its Navy Northeast portfolio has been recognized for providing exceptional customer service in 2018, as determined by their annual resident survey. Combined, the portfolio earned nine Platinum A List and A List Awards from nationally recognized benchmarking firm, CEL & Associates, Inc.
“Our number one goal is to provide the military families in our communities the best living experience possible so getting such positive feedback from our residents is truly gratifying,” said Paula Cook, vice president for Balfour Beatty Communities. “The survey acts as an annual benchmark to ensure we are always developing the right strategy to maintain our communities, provide excellent customer service and to do right by our military residents.”
Residents at all military communities owned and managed by Balfour Beatty Communities are asked to provide feedback on their overall housing experience annually. Some of the points included in the comprehensive survey include the condition of the community, professionalism of the property management team, quality of home maintenance and responsiveness to inquiries.
The properties owned and managed by Balfour Beatty Communities that earned recognition include:
- Lakehurst Homes (N.J.)
- Mitchel Homes (N.Y.)
- NSB New London Homes (Conn.)
- NAVSTA Newport Homes (R.I.)
- NSA Saratoga Springs Homes (N.Y.)
CEL & Associates, Inc. is the largest independent surveyor of customer opinions in the real estate industry and conducts millions of customer surveys annually to establish service and performance benchmarks throughout the U.S. Since 1998, the A List Awards for Customer Service recognizes companies whose management performance and commitment to the highest level and quality of customer service are considered to be the best in the industry.