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Jun. 26, 2024

Balfour Beatty Communities Earns Multiple National Resident Satisfaction Awards, Reflecting Company’s Commitment to Exceptional Living Experiences

Balfour Beatty Communities Earns Multiple National Resident Satisfaction Awards, Reflecting Company’s Commitment to Exceptional Living Experiences

MALVERN, PA --- June 26, 2024 --- Balfour Beatty Communities (BBC), a national residential real estate investment and management company, has received national honors across all its property management service portfolios based on an independent satisfaction survey conducted by SatisFacts, the leading provider of resident surveys. The company received the National Company Award and National Community Award across properties in the military housing, multifamily, and student housing portfolios which, in total, represents close to 50,000 units.

“We are honored to achieve such high scores in the 2023 SatisFacts Survey. This is a testament to the unwavering dedication of our team and our commitment to fostering a culture where resident satisfaction is vital and reflects our ‘We Care’ values,” said Chris Williams, Balfour Beatty Communities president. “While this survey is one valuable tool for us to gauge resident sentiment and collect insights, it’s just one piece of the puzzle in our ongoing efforts for continuous improvement.”

The SatisFacts surveys measure resident experiences from move-in to move-out and include scores on their interaction with office and maintenance staff on a five-point scale. These scores allow Balfour Beatty Communities to benchmark resident satisfaction against other residential management companies and to enhance resident satisfaction, retention, and overall community performance.

This year, Balfour Beatty Communities received over 28,000 SatisFacts survey responses from its military housing residents, ranking in the top percentile for both move-in and work order performance. These outstanding scores led to the company receiving the National Company Award for overall military housing services, with 55 of the military housing properties earning National Community Awards.

Similarly, Balfour Beatty Communities received high scores across its multifamily and student housing portfolio, with over 2,700 survey responses and an overall average score of 4.48, resulting in 11 properties winning the National Community Awards. Aspire at West Campus was recognized as the 2023 Annual Award winner with an average score of 4.29, further highlighting Balfour Beatty Communities’ commitment to excellence and resident satisfaction.

About Balfour Beatty Communities

Balfour Beatty Communities is an active owner and operator of residential real estate in the multifamily, student and military housing sectors across the United States. Since its inception, Balfour Beatty Communities has invested in nearly 100 properties representing more than $7.9 billion of gross asset value. Our broad in-house expertise includes decades of acquisition, development, finance, renovation, leasing and property/facility management experience. Leveraging this extensive expertise and a customer service-focused approach, Balfour Beatty Communities seeks to create value in its real estate projects while delivering exceptional living experiences. For more information, visit

Balfour Beatty Communities is a subsidiary of Balfour Beatty Investments, Inc. and Balfour Beatty plc, a leading international infrastructure group.

Media Contacts:
Surabhi Verma
Director, Stakeholder Communication
Balfour Beatty Communities

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