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2026
Sep. 30, 2026

Balfour Beatty Communities Earns Resident Recognition Across Military Housing Portfolio

Balfour Beatty Communities Earns Resident Recognition Across Military Housing Portfolio

MALVERN, PA, September 30, 2026 -- Balfour Beatty Communities, a longtime partner of the Department of War, earned recognition for resident service excellence while achieving meaningful gains in resident satisfaction across its military housing portfolio, according to the latest Tenant Satisfaction Survey (TSS) results. Together, the survey scores and customer service awards reflect the company's ongoing commitment to enhancing the quality of life for military families.

The Tenant Satisfaction Survey (TSS) is one of the military housing industry's primary measures of resident experience, capturing feedback from residents on areas such as overall satisfaction, property condition, customer service and maintenance performance. Communities that meet or exceed established satisfaction benchmarks are recognized through programs such as the A List, Platinum and Crystal Awards, with these distinctions representing top-performing communities based on resident feedback.

TSS results show resident satisfaction trending upward across BBC’s Army, Navy and Air Force housing communities. Across the portfolio, overall satisfaction increased 5.3%, while property satisfaction rose 5.6% and service satisfaction increased 4.7%.

The company's military housing communities also earned 128 customer service awards, including numerous Platinum, A List and Crystal Award recognitions for excellence in resident satisfaction and service delivery. Notable portfolio achievements include: · Army Portfolio: Overall resident satisfaction increased 8.6% year over year, while service satisfaction rose 7.9%. Army communities also earned 35 customer service awards. · Air Force Portfolio: Overall satisfaction increased 5.2% over the past two years, and resident intent to renew increased nearly 11%. Air Force communities earned 71 A List Awards and 15 Platinum Awards. · Navy Portfolio: Navy communities earned 22 customer service excellence awards, including 10 Platinum A List Awards, while eight installations achieved Crystal Award recognition for exceptional resident satisfaction.

"These results reflect the dedication of our teams and the meaningful investments being made across our military housing portfolio," said Kelly Spinola, EVP, Resident Experience, Balfour Beatty Communities. "We remain committed to delivering exceptional resident experiences through thoughtful stewardship of our communities and a continued focus on serving military families with excellence."

Balfour Beatty Communities remains committed to investing in its communities, improving resident experiences and supporting the readiness and well-being of military members and their families nationwide.



About Balfour Beatty Communities

Balfour Beatty Communities is an active owner and operator of residential real estate in the multifamily, student and military housing sectors across the United States. Since its inception in 1999, Balfour Beatty Communities has invested in nearly 100 properties representing more than $7.9 billion of gross asset value. Our broad in-house expertise includes decades of acquisition, development, finance, renovation, leasing and property/facility management experience. Leveraging this extensive expertise and a customer service-focused approach, Balfour Beatty Communities seeks to create value in its real estate projects while delivering exceptional living experiences. For more information, visit balfourbeattycommunities.com.

Balfour Beatty Communities is a subsidiary of Balfour Beatty Investments, Inc., Inc. and Balfour Beatty plc, a leading international infrastructure group.

Media Contacts:
Jill Murray
646-877-5721
jillian.murray@teneo.com

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